FAQs

FREQUENTLY ASKED QUESTIONS: 

 

Do you offer custom-shaped items? 

Yes, we can die cut your decal, label, and magnets to match your design for no additional charge. 

 

How do I make finished print ready artwork?

Use our design tool to upload existing art and make edits or start from scratch to create something brand new. Our state-or-the-art technology will notify you if the art is not useable or not meeting our art guidelines.

What type of art files do you accept?

We accept JPEG, JPG, GIF, PNG, BMP, PDF, AI, SVG, TIFF, and PSD file types.

 

What payment options do you accept?  

We offer a variety of payment options including Visa, MasterCard, American Express, and Discover.

  

Do you accept purchase orders?  

Sorry, we do not accept POs or payment terms at this time. 

  

Do you ship outside the US?  

Yes! We can ship most orders internationally to Canada or Mexico. Other international locations are unavailable at this time.

May I reorder previously ordered products?  

Yes, as long as you have created an account, you can view your previous order and quickly place the same order again. If you need to make changes to your art, all of your art files are conveniently stored within your account under the “Artwork” tab.

  

Can I save my artwork and come back to it later before ordering?

Yes. One of the many benefits of creating an account is knowing that your file will be ready for your next order. You can navigate to your files within your account under the “Artwork” tab.

 

What if I need to cancel or make changes to my order after it has been placed?  

We begin printing as soon as you place an order; therefore, an order cannot be cancelled or changed once the artwork has been approved online.

 

What is the difference between face application and back application?  

A bumper sticker is an excellent example of a back application item (it’s sticky on the back). This is the most common construction. A face application sticker (one that is sticky on the front) is needed when applying it to a clear surface to be viewed from the other side of the surface. For example, if you want to put a sticker inside of your car window but want it to be read from the outside, this would require face application. 

 

Why is white ink important on a clear decal or window cling?  

Ink is not completely opaque, so if there is no white behind your artwork the sticker will resemble a stained-glass window. To prevent this, we print white ink behind your art to increase the opacity and make your art more visible.

What do you recommend for white ink placement?  

You have two different options for white ink on clear material. Back only the art elements with white (the white is not visible). Or you can add a white halo, or thin white border, around the artwork elements. If you don’t like either of these options, you may also order white static material with face application. If you are creating stickers to apply on the inside of a vehicle window facing out, we highly recommend adding a white halo around your art or using white material to increase visibility of your design through tinted windows.

 

What is the difference between a static cling and an adhesive sticker?  

A static cling has no adhesive and only clings to surfaces like glass windows and mirrors. You know when you pull your laundry out of the dryer and your sock is stuck to your pants? That’s basically how these work. Because of this you wouldn’t want to apply a static cling outside where it will be exposed to the wind and the rain. Static clings are great for short term applications. You often see static clings on glass cases in grocery stores to temporarily promote items.

 

Can I get a discount for ordering multiple designs?  

Absolutely! As long as your order is for the same size and the same material you will receive a discounted price when submitting multiple designs. We know that for food or beer labels you will often have several different variations that you need printed. If you send us all of your files at once, we can produce them all together, making it much more efficient for us. We then get to pass those savings on to you!

 

What is the caution zone?  

The caution zone is the space between the design and the trim line. We strongly suggest approximately 1/8” caution zone on all sides of your art, which is shown in our design tool. The material can move slightly during the cutting process and having that buffer will ensure that none of your art gets cut off in the process or looks off-center.

 

What is a bleed?  

A bleed is when the art is printed all the way to the edge of the finished product. We need your artwork to extend approximately 1/8” past the cut line in order to make sure there is no white line on the edge of your product when it is cut. If your art ends exactly at the cut line, and the material shifts during the cutting process, this could result in a thin white line on the edge of your sticker. If the art is provided with bleed, the additional printed material that is removed during the finishing process hides any small movements.